Summary
The Team Manager leads and inspires a team of Client Advisors on the shop floor to deliver exceptional client experiences and achieve category and store goals. This role involves real-time coaching, performance management, driving clienteling activities, supporting store operations, and representing the brand through leadership and visual standards.
Responsibilities
- Lead and coach Client Advisors on the shop floor delivering real time feedback and performance coaching
- Support opening and closing of the store as Manager on Duty and lead morning briefings
- Drive client engagement and clienteling activities to retain and grow the client base
- Monitor team performance, conduct regular performance conversations and develop action plans
- Participate in recruiting, onboarding and talent development for the sales team
- Partner with Store Director and merchandising teams to optimize category performance and merchandising
- Manage customer flow and resolve customer issues to retain client relationships
- Maintain operations including scheduling, stock organization and consignment program management
- Support local events and product launches to achieve attendance and sales results
Requirements
- 2 years of sales management experience in retail luxury or a service related industry
- Bachelor's degree in a related field preferred
- Ability to analyze sales reports and identify business trends
- Proven ability to drive positive customer experiences and measurable results
- Strong verbal and written communication and organizational skills
- Proficiency with Microsoft Office including Word Excel PowerPoint and Outlook
- Passion for the fashion industry and strong business acumen
- Ability to inspire and influence a team and work a retail schedule including evenings weekends and holidays
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