SummaryAs a Team Manager at the Woodbury Outlet, you will lead and inspire your team to deliver an unsurpassed luxury service culture in the store. You will spend most of your time on the selling floor, executing strategy, and providing real-time coaching to achieve business and product category goals.
Responsibilities- Lead and inspire your team to execute a superior client experience.
- Capture meaningful client data to build relationships and personalize client development opportunities.
- Utilize clienteling tools to drive client loyalty and acquisition.
- Lead clienteling activities and develop action plans to reach goals and KPIs.
- Monitor Client Advisor performance and ensure clienteling excellence.
- Lead and support local events and product launches.
- Manage client flow and resolve service issues.
- Maintain deep knowledge of competition and local trends.
- Provide support and feedback to Client Advisors for ongoing development.
- Lead performance and development conversations with direct reports.
- Conduct regular performance conversations and develop action plans.
- Lead engaging morning briefings and deliver key business communication.
- Participate in attracting and recruiting new team members.
- Ensure effective onboarding for new team members.
- Monitor adherence to company policies and procedures.
- Monitor performance of assigned categories and store KPIs.
- Maximize time on the selling floor and use selling techniques effectively.
- Analyze store results and propose action plans.
- Partner with Store Director and Merchandising team for feedback and growth.
- Utilize digital platforms to support sales.
- Collaborate with cross-functional departments and adhere to policies.
- Plan and schedule team coverage according to traffic flow.
- Support visual merchandising standards.
- Maintain organization of company assets.
- Support product handling and store administration.
- Support opening and closing of the store as Manager on Duty.
- Optimize stock management and report risks.
- Ensure adherence to health, safety, and security aspects.
Requirements- 4+ years of sales management experience in retail or luxury retail.
- Bachelor’s degree in a related field preferred.
- High degree of ethics, professionalism, and integrity.
- Proven ability to drive positive client experiences.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office software.
- Industry awareness and strong business acumen.
- Strong verbal and written communication skills.
- Passion for the fashion industry.
- Flexibility to work a retail schedule including evenings, weekends, and holidays.
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