Tech Support Manager - Hardware Asset Management

As a Tech Support Manager in Hardware Asset Management at Nordstrom, you will lead a team of technology professionals to manage the lifecycle of technology hardware assets, delivering significant business value. You will develop cross-functional processes and instill operational efficiencies to optimize team performance, measured through process improvement, effective use of technology, and customer service.

• Lead a diverse team of technicians and analysts in the configuration and deployment of hardware assets.
• Manage team responsibilities and processes to maintain service SLAs and adapt to fluctuating activities.
• Oversee employee development, performance, and career strategies.
• Ensure accurate device inventory and implement best practices for asset tracking.
• Analyze device options to meet business needs and support strategy for stock management.
• Lead tasks supporting program scope and suggest improvements.
• Engage in business and technical discussions on asset priorities and objectives.

• 4-year degree in a related field or equivalent experience.
• Prior people-management experience.
• Experience partnering with stakeholders for efficient solutions.
• Familiarity with inventory management tools; experience with ServiceNow and Coupa is a plus.
• Experience managing inventory and driving efficiencies based on business needs.
• Comfortable presenting to stakeholders and leadership.