SummaryAs a Technician 1 at Nordstrom's Fulfillment Center in Elizabethtown, PA, you will play a crucial role in supporting users with computer systems, hardware, and software inquiries. Your focus will be on delivering excellent service to Nordstrom employees, ensuring seamless operations and protecting the Nordstrom brand.
Responsibilities- Provide quick and effective assistance to users, guiding them in-person through troubleshooting and maintenance.
- Utilize daily work management systems data to prioritize backlog of work and communicate identified issues/changes to leadership.
- Protect customer and other protected data by implementing appropriate security controls and practices.
- Identify and analyze problems, creating effective plans for resolution using technical solutions.
- Perform maintenance activities to prevent unexpected failures of technical equipment.
- Demonstrate understanding and consistently deliver within target SLA's.
- Apply Project Management best practices.
Requirements- Bachelor’s degree in a related field or equivalent experience.
- 2 years’ experience in a service management industry.
- 1+ years' tech support experience.
- 2 years’ experience troubleshooting, testing, or repairing technical equipment.
- Familiarity with Windows 10/11, Dell Desktop/Laptop, Zebra hand-held mobile scanners, thermal label printers, and laser printers.
- High motivation and self-direction with strong problem-solving skills.
- Ability to read and understand technical documentation and learn quickly.
- Ability to manage competing priorities in a fast-changing work environment.
- Physical ability to repetitively walk, bend, reach, stand, and lift 50lb boxes.
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