Technician 1

As a Technician 1 at Nordstrom's Distribution Center in Dubuque, IA, you will play a crucial role in ensuring seamless operations by providing technical support to Nordstrom employees. You will work onsite, assisting users with computer systems, hardware, and software inquiries, while maintaining a high standard of customer service.

• Provide quick and effective assistance to users, guiding them in-person through troubleshooting and maintenance.
• Utilize daily work management systems data to prioritize backlog of work and communicate identified issues/changes to leadership.
• Protect the Nordstrom brand by ensuring that customer/other protected data and intellectual property is protected, never exposed to external breach or unauthorized access, and all appropriate security controls/practices are implemented.
• Identify why a problem is occurring, analyze the appropriate data and create an effective plan for resolution using technical solutions.
• Perform maintenance activities to help prevent unexpected failures of technical equipment.
• Demonstrate understanding and consistently deliver within the target SLA's for the specific area.
• Demonstrate understanding of Project Management best practices.

• A bachelor’s degree in related field or equivalent experience.
• 2 years’ experience in a service management industry.
• 2 years’ tech support experience.
• 2 years’ experience troubleshooting, testing, or repairing technical equipment.
• Familiarity/experience working with Windows 10/11, Dell Desktop/Laptop, Zebra hand-held mobile scanners, thermal label printers (mobile/desktop), laser printers.
• High motivation and self-direction with sound problem-solving and technical troubleshooting skills.
• Ability to read/understand technical documentation and aptitude to learn quickly.
• Ability to function well in a fast-changing work environment and manage competing priorities when facing multiple time sensitive issues concurrently.
• Ability to repetitively walk, bend, reach, stand, and lift 50lb boxes without difficulty.