SummaryAs a Technician 1 at Nordstrom's Distribution Center in Newark, CA, you will play a crucial role in supporting the Technical Support Services team. Your primary responsibility will be to assist users with inquiries related to computer systems, hardware, and software, ensuring seamless operations and excellent service to Nordstrom employees.
Responsibilities- Provide quick and effective assistance to users, guiding them in-person through troubleshooting and maintenance.
- Utilize daily work management systems data to prioritize backlog of work and communicate identified issues/changes to leadership.
- Protect the Nordstrom brand by ensuring that customer/other protected data and intellectual property is protected.
- Identify problems, analyze data, and create effective plans for resolution using technical solutions.
- Perform maintenance activities to prevent unexpected failures of technical equipment.
- Demonstrate understanding and consistently deliver within the target SLA's for the specific area.
- Demonstrate understanding of Project Management best practices.
Requirements- Bachelor’s degree in related field or equivalent experience.
- 2 years’ experience in a service management industry.
- 2 years’ tech support experience.
- 2 years’ experience troubleshooting, testing, or repairing technical equipment.
- Familiarity/experience with Windows 10/11, Dell Desktop/Laptop, Zebra hand-held mobile scanners, thermal label printers, laser printers.
- High motivation and self-direction with sound problem-solving and technical troubleshooting skills.
- Ability to read/understand technical documentation and aptitude to learn quickly.
- Ability to function well in a fast-changing work environment and manage competing priorities.
- Ability to repetitively walk, bend, reach, stand, and lift 50lb boxes without difficulty.
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