SummaryAs a Technician 2 at Nordstrom's Distribution Center in Upper Marlboro, MD, you will play a crucial role in supporting the Technical Support Services team. Your primary responsibility will be to assist users with inquiries related to computer systems, hardware, and software, ensuring seamless operations and excellent service to Nordstrom employees.
Responsibilities- Provide quick and effective assistance to users, guiding them in-person through troubleshooting and maintenance.
- Utilize daily work management systems data to prioritize backlog of work and communicate identified issues/changes to leadership.
- Protect the Nordstrom brand by ensuring that customer/other protected data and intellectual property is protected.
- Identify problems, analyze data, and create effective plans for resolution using technical solutions.
- Perform maintenance activities to prevent unexpected failures of technical equipment.
- Involvement with meeting technology implementation efforts.
- Demonstrate understanding and consistently deliver within the target SLA's for the specific area.
- Demonstrate understanding of Project Management best practices.
Requirements- Bachelor’s degree in related field or equivalent experience.
- 2+ years’ experience in a service management industry.
- 3 years’ tech support experience.
- 3+ years’ experience troubleshooting, testing, or repairing technical equipment.
- Familiarity/experience working with Windows 10/11, Dell Desktop/Laptop, iPads, thermal printers, laser printers.
- Excellent problem-solving skills and aptitude to learn quickly.
- Ability to repetitively walk, bend, reach, stand, and lift 50lb boxes without difficulty.
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