SummaryAs a Training Manager at KREWE, you will be responsible for driving sales and operational excellence across all in-person retail locations through impactful training, onboarding, coaching, and development. This role is based in our New Orleans Headquarters 5 days a week and ensures team members uphold KREWE’s brand standards and deliver exceptional guest experiences.
Responsibilities- Redesign and implement training programs aligned to sales goals, service expectations, selling behaviors, brand standards, leadership, business acumen, coaching, and product knowledge.
- Facilitate education on KREWE's optical standards, operational processes, storytelling techniques, and marketing campaigns.
- Regularly evaluate training impact using KPIs such as sales performance, conversion rate, customer delight/NPS, and repeat business.
- Maintain and audit the Training Tracker, LMS usage, and store compliance.
- Lead and track all onboarding efforts to ensure new hires are KREWE Certified Experts within 90 days.
- Implement consistent check-ins and assessments to certify readiness.
- Support store managers in coaching and career development using tools like the 9-Box, performance trackers, and reporting dashboards.
- Drive learning through virtual and in-person sessions, mobile activations, and stretch assignments.
- Maintain a video training library and centralized curriculum covering various topics.
- Support visual merchandising, inventory controls, and P&P adherence through walkthroughs and feedback loops.
- Partner on product launch readiness and campaign execution training.
Requirements- 5+ years of experience in retail training, learning & development, or multi-unit store leadership.
- Demonstrated success building and scaling training programs across multiple locations.
- Strong facilitation and coaching skills, with a passion for people development.
- Knowledge of sales KPIs, store operations, visual standards, and optical categories is a plus.
- Experience with LMS platforms and content development tools.
- Excellent communication and organizational skills; able to travel up to 50%.
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