Summary
Lead development and delivery of retail training programs to drive sales and operational excellence across in-person locations. Design curriculum, manage onboarding, assess training impact, and support store leaders to ensure consistent brand standards and exceptional guest experiences. This role is based in the New Orleans headquarters full time and requires up to 50% travel.
Responsibilities
- Redesign and implement training programs aligned to sales goals, service expectations, selling behaviors, and brand standards.
- Facilitate education on optical standards, operational processes, storytelling techniques, and marketing campaigns.
- Evaluate training impact using KPIs such as sales performance, conversion rate, customer delight and repeat business.
- Maintain and audit the Training Tracker, LMS usage, and store compliance.
- Lead and track onboarding to certify new hires within 90 days using assessments and observations.
- Support store managers in coaching and career development using tools like 9-Box and performance trackers.
- Deliver virtual and in-person sessions, mobile activations, and stretch assignments to drive learning.
- Maintain a video training library and centralized curriculum covering product, sales behavior, and systems.
- Partner on product launch readiness and campaign execution training and support visual merchandising walkthroughs.
Requirements
- 5+ years of experience in retail training, learning and development, or multi-unit store leadership.
- Proven success building and scaling training programs across multiple locations.
- Strong facilitation and coaching skills with a passion for people development.
- Knowledge of sales KPIs, store operations, visual standards, and optical categories preferred.
- Experience with LMS platforms and content development tools.
- Excellent communication and organizational skills.
- Able to travel up to 50%.
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