Training Manager

As a Training Manager at Montblanc in Miami, you will lead the development and delivery of training programs across Retail, Franchise, and Wholesale teams in North America. Your role will focus on enhancing team knowledge and skills in sales, product expertise, and client experience, supporting onboarding, managing training tools, and driving team performance through innovative strategies.

• Develop and deliver new joiner integration programs for seamless onboarding.
• Manage the Buddies Program to support new hires.
• Deliver field training and on-the-job coaching to improve sales performance and client engagement.
• Conduct tailored product and category training sessions.
• Manage and optimize the Montblanc digital training application.
• Design and develop customized training materials and tools.
• Monitor and report on training effectiveness and team progression.
• Collaborate with cross-functional teams to align training with business goals.

• Bachelor’s degree or equivalent business experience.
• 3 to 5 years of experience in training, ideally within retail or luxury industries.
• Proficiency in Microsoft PowerPoint, Excel, and digital training platforms.
• Strong organizational, planning, and time management skills.
• Fluency in English and Spanish.
• Availability to travel extensively across the region.