Summary
The Vice President, Client Engagement will develop and lead a regional strategy for Gucci Americas to build long term relationships with VIP and emerging clients through immersive events, personalized experiences, loyalty initiatives, and strategic partnerships to drive retention and sales growth.
Responsibilities
- Create and execute events and experiences to elevate the brand and achieve sales goals
- Develop client centric programs for acquisition engagement and retention
- Lead and collaborate with Client Engagement regional teams and global partners
- Design pre during and post event strategies and analyze performance
- Curate personalized VIP journeys gifting and store experience initiatives
- Develop partnerships with travel hotel and concierge services for VIP services
- Oversee client insights analytics and measure marketing impact on customer behavior
- Manage regional events calendar production budgets and reporting
- Network with clients and represent the brand at domestic and international events
Requirements
- Bachelor’s degree in Business Marketing Retail Hospitality or related field
- 8 years of experience in Marketing Retail Special Events PR Hospitality or Consulting
- Proven client management relationship and partnership skills with VIP clients
- Strong written verbal presentation and stakeholder communication skills
- Experience with CRM systems and business intelligence tools such as Salesforce
- Strategic analytical competency with knowledge of retail math and budget management
- Experience leading teams and presenting to senior management
- Ability to travel domestically and internationally up to 50 percent
- High attention to detail professionalism and ability to work under pressure
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