Summary
Responsible for processing all customer returns and exchanges at the Lincoln Park, New Jersey warehouse. Ensure returns are accepted, inspected, processed in Magento, and packed accurately and in a timely manner. Support the US e-commerce and customer service teams and provide reporting on returns and stock movement.
Responsibilities
- Complete returns and exchanges in Magento and follow correct procedures, escalating issues to management.
- Process refunds via Website Admin or carry out exchanges as requested.
- Inspect returned items for damage or faults and report issues to the appropriate department.
- Maintain updates to the customer service team on the status of returns and exchanges.
- Provide seasonal feedback on fit, faults, and quality and monthly stock movement reporting.
- Maintain returns area and warehouse housekeeping to meet health and safety standards.
- Order and manage warehouse packing supplies and liaise with couriers to resolve shipping inquiries.
- Transport packages to and from the warehouse, retail store, and corporate office and complete shipping and customs paperwork.
- Assist with general warehouse duties as required by the line manager.
Requirements
- Previous experience working in a warehouse or stock room environment.
- Valid driver’s license in good standing and comfortable driving in NYC.
- Ability to lift 30-50+ pounds.
- Good working knowledge of computer systems; experience with website admin/Magento preferred.
- Experience providing excellent customer service and the ability to meet deadlines.
- Excellent verbal and written communication skills; flexible, reliable, and a strong team member.
