Watch Specialist

About The Role

Our Phoenix Authentication Center is where the magic happens! The Art & Science of Real comes to life within our facility, combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As consigned goods travel into our center, the team processes, authenticates, and repairs luxury items for listing on our website. As a Watch Specialist, you will be responsible for assessing, repairing, and authenticating luxury timepieces, ensuring they meet our high standards of functionality, accuracy, and authenticity. If you have a passion for horology and thrive in a fast-paced, production-driven environment, this could be the perfect match!

What You Get To Do Every Day

• Accountable for assessing the condition, authenticity, and functionality of timepieces personally worked on within our locations.
• Accountable for diagnosing and performing service on timepieces of basic to moderate complexity to restore them The RealReal standards of accuracy and functionality
• Accountable for coordinating the necessary communication between all watchmakers, clients, customers and operations personnel, to receive approval on needed repairs and process accordingly
• Provide accurate and expedient simple adjustments and regulations to mechanical movements as well as battery replacement on quartz models and link additions/removal
• Work closely with Expert Service leaders to assist in any requested educational or training initiatives
• Partner with Expert Service leaders to scale and diversify the growth of the company’s watch repair and service initiatives

What You Bring To The Role

• Ability to execute on communication systems
• Adept at working with technology solutions to increase productivity and efficiency
• Polished in verbal and written communication
• Ability to handle multiple complex, time sensitive situations
• Demonstrates the skill and willingness to take initiative and to proactively anticipate organizational needs including the ability to meet external and internal deadlines as required.
• Degree or certification from relevant watchmaking educational institution
• 3-5 years experience repairing timepieces
• Brand certification from major watch brand a plus

Compensation, Benefits, + Perks

• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental & Vision Insurance
• Paid parental leave
• 9 Paid Company Holidays
• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
• Find out more about our Benefits here. (http://careers.therealreal.com/us/en/benefits)

The expected hourly rate for this role is $24.00-$25.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 40 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here (https://www.therealreal.com/trr/diversity).

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.