Watchmaker - Queens/Manhattan

The Watchmaker at Tiffany & Co. in Queens/Manhattan is responsible for performing assessments and servicing for both new and client-owned products. This role supports the client watch servicing experience for the store and acts as a resource for the team, requiring proficiency in all aspects of quartz quick and full service repairs.

• Perform quality repairs on all assigned client-owned merchandise orders for quartz collections.
• Assist other Watchmakers to resolve challenging repairs.
• Identify and requisition parts for repairs.
• Communicate status updates to administrative staff and areas of concern to management.
• Comply with all policies and procedures, including Internal Audit, Human Resources, and Occupational Safety.

• Ability to work retail hours, including nights and weekends.
• High school diploma or equivalent.
• Technical school training (minimum 2 years) and/or professional experience (minimum 2-5 years).
• Experience in the diagnosis and repair of quartz watches.
• Ability to perform water resistance testing techniques.
• Basic verbal and written English communication skills.
• Strong attention to detail.
• Customer service orientation.
• Ability to converse professionally with clients and maintain a professional appearance.