Summary
You will partner with the VP of Retail Training & Client Experience to deliver in-store training and on-the-floor coaching across Saint Laurent retail stores on the U.S. West Coast. This field-focused role drives retail excellence through product knowledge, selling techniques, styling, operations, and digital learning tools. You will work closely with store leadership to provide real-time feedback, develop coaching capabilities, and support new store openings and induction trainings.
Responsibilities
- Lead and facilitate in-store training content across topics including product knowledge, client experience, operations, and digital tools.
- Spend the majority of time on the sales floor delivering hands-on coaching, real-time feedback, and reinforcement of selling behaviors.
- Train and develop store managers on one-to-one coaching conversations and performance development techniques.
- Partner with Store Directors, Training Ambassadors, Regional Directors, and the VP to identify priorities, maintain the training calendar, and organize travel schedules.
- Prepare and host store meeting trainings, induction sessions, and support training logistics and classroom setup.
- Support new store openings, monitor utilization of training tools, and conduct follow-up to ensure application of learning.
Requirements
- Minimum 4 years of experience in luxury fashion sales, leadership, or a related role.
- 2 or more years of experience in training facilitation, coaching, or talent development.
- Strong coaching presence with the ability to deliver direct, impactful feedback on the sales floor.
- Excellent interpersonal, written, and verbal communication skills and professional discretion.
- Availability for frequent travel throughout the West Coast region and regular weekend flexibility during peak periods and events.
- Ability to manage travel and training budgets and adapt coaching approaches to varying team dynamics.
