Summary
Responsible for leading wholesale account and representative support operations from the New Orleans headquarters, this role ensures account health, process excellence, and sales representative enablement. The Wholesale Operations Manager will manage day-to-day administrative requests, compliance, and systems maintenance while coordinating product logistics and trade show needs. This position partners closely with sales representatives, finance, and cross-functional teams to maintain accurate ERP and wholesale systems.
Responsibilities
- Serve as primary operational partner for sales representatives, supporting pre- and post-sale needs and distributing marketing collateral.
- Coordinate product and sample logistics to ensure reps have current collections and manage trade show intake and schedules.
- Maintain system accuracy through StorePoint and ERP account maintenance, including audits of new and aged accounts.
- Administer EDI compliance and coordinate order flow with Finance to prevent transmission gaps.
- Execute new account setups, wholesale platform configurations, royalty tier movements, and review new wholesale applications.
- Provide AR support with balance follow-ups and account reconciliations and deliver weekly operational data to Wholesale leadership.
Requirements
- 2+ years of experience in wholesale operations, sales administration, B2B account support, or retail compliance environments.
- Direct exposure to ERP platforms (e.g., NetSuite) and wholesale ordering systems (e.g., NuOrder) preferred; tech-fluent and quick to learn specialized software.
- Highly organized operator with strong attention to detail and ability to manage multi-step workflows and data hygiene.
- Excellent written and verbal communication skills with the ability to translate system changes into clear instructions for field reps.
- Comfort working onsite at the New Orleans headquarters; must be based in or willing to relocate to New Orleans, LA.
