SummaryAs an eCommerce Client Relations Intern at Hermès, you will support the Hermes.com team with operational, customer service, and training responsibilities. This role offers valuable experience in executing back-office operations for eCommerce Customer Service and assisting with day-to-day functions.
Responsibilities- Assist with web-to-shop order paperwork and maintain boutique return/exchange tracking.
- Extract KPIs and statistics to support team Managers and Specialists with reporting analysis.
- Support delivery of important information through communications across various platforms.
- Compile documentation for FedEx claim emails to correct inventory.
- Support the Client Relations team with processing refunds and exchanges.
- Follow up on tickets requiring action for pending returns and after sales issues.
- Assist with Hermes.com customer service needs including research for escalation resolution and weekly analysis of client interaction trends.
- Perform internal quality assurance checks and competitive analysis with other luxury contact centers.
- Aid Training team in scheduling educational events and crafting additional learning materials.
- Brainstorm, develop, and deliver individual projects aligned with personal passions and professional development.
- Execute all other duties assigned by Manager.
Requirements- Previous Operations and/or Customer Service experience helpful.
- Excellent written and verbal skills; polite and professional phone manner.
- Proven ability to multitask.
- High level of attention to detail.
- Solid knowledge of Microsoft Office & PowerPoint.
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