The Repair Services Jewelry Repair Assistant Manager is responsible for the day-to-day oversight of the department. This oversight includes departmental workflow, fielding queries from the technical staff and assisting the department Manager to meet or exceed established performance goals. The Assistant Manager is to assist in leading the performance of the team members ensuring that productivity, quality targets and deadlines are met. This includes applying a talent management plan and providing ongoing direction, mentoring and feedback to direct reports. The Assistant Manager also supports business analysis and reporting. The Assistant Manager supports Tiffany Retail, and the Tiffany experience for clients, through effective execution of repair/alteration orders and is a subject matter resource.
Inspire and Align an Agile Team to Win
- Leverage all existing talent to follow cost of labor budget
- Set and communicate clear and ambitious goals. Reset expectations with individuals and teams as it relates to building a high performance culture. Discuss team progress at least quarterly, while celebrating achievements, communicating shifting priorities, and reinforcing performance expectations.
- Foster an environment where leaders and managers provide ongoing performance and development feedback conversations, while continually recognizing impactful behaviors and addressing performance issues in a timely manner.
- Create an inclusive culture that inspires all team members by demonstrating that you value all forms of diversity while cultivating a strong sense of team.
- Continuously develop management knowledge and capability through effective hiring, engagement, performance acceleration, mentoring, and development of an inclusive and diverse workforce.
- Explore opportunities to engage and learn with and from others (e.g., discussions, mentoring relationships, collaborating on a project, etc.); Act as a role model and proactively share knowledge and information with others and coach and/or mentor peers to ensure collective management growth and success.
Strengthen Our Competitive Advantage
- Set goals that align with our luxury brand and meet our customer’s expectations.
- Measure results.
- Identify obstacles/opportunities.
- Accountability.
- Process Documentation/Improvement.
- Health & Safety: a healthy and safe workplace translates into improved service.
Cultivate a More Efficient Operating Model
- Plan and forecast for your department taking into consideration historical trends in order to plan appropriately.
- Financial Competence: Understand your overall business in order to provide strategies for your department; partner with the financial and operations team as appropriate.
- Compliance.
- Workflow management.
- Return on Investment Analysis: Understanding the cost/benefit analysis of your actions.
- Contingency Planning: Being mindful that the business is constantly evolving and your role is to provide contingency plans in order to still attain your financial goals.
Special Projects
- Support small and large scale projects that support business strategy and growth.
Required Qualifications:
- Undergraduate degree
- Supervisory or team leadership experience
- Pc skills including proficiency in all Microsoft applications
- Excellent English communication skills
- Strong initiative and the ability to work without constant direction
- High ability to collaborate, build strong business relations and influence without direct authority
- Ability to inspire trust, fairness, integrity, and professionalism with staff members
- Ability to lead projects and multiple priorities and shift tasks to meet daily business needs
- Proven track record of identifying and providing resolution for areas of improvement
- Flexible work schedule and ability to work overtime as needed, including possible weekends
Preferred Qualifications:
- Proficiency in As400 and Business Objects reporting systems
- Experience working in an operations, technical or luxury retail environment
- Graduate Gemologist
#Li-Ag1
Responsibiliries
Inspire and Align an Agile Team to Win
- Leverage all existing talent to comply with cost of labor budget
- Set and communicate clear and challenging goals. Reset expectations with individuals and teams as it relates to building a high-performance culture. Discuss team progress at least quarterly, while celebrating achievements, communicating shifting priorities, and reinforcing performance expectations.
- Foster an environment where leaders and managers provide on-going performance and development feedback conversations, while continually recognizing high performing behaviors and addressing performance issues in a timely manner.
- Create an inclusive culture that inspires all team members by demonstrating that you value all forms of diversity while cultivating a strong sense of team.
- Continuously develop management knowledge and capability through effective hiring, engagement, performance acceleration, coaching and development of an inclusive and diverse workforce.
- Explore opportunities to engage and learn with and from others (e.g., networking events, discussions, mentoring relationships, collaborating on a project, etc.); Act as a role model and proactively share knowledge and information with others and coach and/or mentor peers to ensure collective management growth and success.
Strengthen Our Competitive Advantage
- Set goals that align with our luxury brand and meet our customer’s expectations.
- Measure results.
- Identify obstacles/opportunities.
- Accountability.
- Process Documentation/Improvement.
- Health & Safety: a healthy and safe workplace translates into improved service.
Cultivate a More Efficient Operating Model
- Plan and forecast for your department taking into consideration historical trends in order to plan appropriately.
- Financial Acumen: Understand your overall business in order to provide strategies for your department; partner with the financial and operations team as appropriate.
- Compliance.
- Workflow management.
- Roi Analysis: Understanding the cost/benefit analysis of your actions.
- Contingency Planning: Being mindful that the business is constantly changing, and your role is to provide contingency plans in order to still attain your financial goals.
Special Projects
- Support small- and large-scale projects that support business strategy and growth.
Qualifications
Required Qualifications:
- Strong analytical and problem-solving skills
- Microsoft Office: Advanced Excel skills (Pivot tables, Vlookup)
- Detail oriented and extremely well organized
- Ability to prioritize and work in a highly dynamic environment and meet strict deadlines
- Strong interpersonal and communication skills; strong English language usage with professional writing skills.
- Undergraduate degree with 1-3 years of relevant work experience
Preferred Qualifications:
- Experience working in an operations, technical. or luxury retail environment
- Knowledge of Business Objects, JD Edwards and the As400 system
- Prior supervisory experience
