Assistant Sales Manager

Summary Statement:

An Assistant Sales Manager facilitates an excellent customer shopping experience at a Neiman Marcus store by supporting and providing feedback to Sales Associates as well as coordinating logistical and administrative tasks with the Sales Manager and additional partners, all while being a steward of Neiman Marcus.

Responsibilities & Duties

Business Ownership

• Responsible for sales objectives in assigned business area and department(s), as applicable
• Owns tasks given by Sales Manager
• Models the ability to multi-task and prioritize day-to-day business needs
• Communicates with merchants and vendors, as needed
• Supports the execution of in-store selling events
• Demonstrates operational skills by keeping track of daily reports, completing stock fill-in and Spiff entries, and checking receipts against invoices as needed
• Supports store initiatives related to Client Development, Brand Experience, and other functions, as applicable
• Assists as needed in the monthly process of preparing and delivering Mps results
• Partners with Visual to maintain all Nmg floor merchandising standards and directives
• Manages merchandise and resolves any issues regarding damages or returns needed with vendor
• Oversees compliance standards and organization of stockroom
• Pulls and completes client special orders
• Conducts product research for managers and customers
• Processes holds, will calls, and repairs

People

• Supports Sales Manager in identifying and providing points of feedback for Associates
• Supports Associates through development opportunities and provides additional support as needed
• Partners with Sales Manager to help team learn critical job skills and meet team objectives
• Drives coworkers to handle all customer issues in a timely and professional manner
• Supports building of a cohesive team by facilitating conflict resolution
• Coordinates with Sales Manager to manage floor coverage while considering Associate schedules (e.g. breaks, time off)
• Manages Associate scheduling with sensitivity to time off, promotional calendar, and business needs

Customer Experience

• Drives the use of technology and other tools for customer experience and retention
• Assists in building a cohesive sales and customer service-driven team
• Guides the selling process with a focus on customer service and building relationships

Qualifications

• 2-4 years of relevant experience, luxury retail fashion experience preferred
• 4-year degree preferred
• Excellent oral and written communication skills
• Strong attention to detail
• Motivated and results-driven
• “Win together” mentality
• Basic proficiency with MS Office Product Suite, advanced proficiency preferred
• Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
• Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays

Competencies

Passion for People

• Fosters a collaborative environment for Associates
• Builds and leverages relationships across the organization to get things done
• Resolves and addresses conflict in a timely manner
• Participates in and / or supports Manager with cascading communications to team
• Communicates and models expectations for performance and behavior
• Supports team in learning and developing job-related skills, using technology, and building personal goals
• Partners with People Managers to observe performance of coworkers and identify opportunities to coach for improvement
• Inspires and motivates team to achieve performance goals
• Takes ownership of internal and external customer problems and resolves them quickly
• Speaks with truth and candor, challenging the status quo as appropriate
• Collaborates with team to appropriately enforce policies and procedures, supporting understanding of all Associates

Passion for Business

• Proactively seeks opportunities to increase team productivity and business growth
• Understands and educates team on business drivers, the industry, and competitors
• Prioritizes and assigns tasks, using effective time management practices to drive team towards established deadlines
• Collects relevant information, asks for input, and applies learning from past performance when making decisions
• Executes project tasks and activities with other coworkers
• Demonstrates ability to champion change initiatives

Passion for Personal Growth

• Continuously builds skills and knowledge through training, coaching, and career experiences
• Demonstrates a working knowledge and appreciation of the NMG business and the fashion industry
• Conveys energy and enthusiasm for NMG and personal work
• Adapts personal approach in response to diverse situations and people
• Responds to unexpected changes in work environment with creativity and resilience
• Establishes and upholds high personal standards for individual work and environment
• Maintains a customer-centric mentality versus a solely store-centric one

This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.