John Hardy boutiques are the physical expression of a powerful, dramatic, and inspiring brand. They bring to our clients an immersive brand experience which is warm and hospitable, allowing them to engage our brand narratives and explore our distinctive artisan-crafted jewelry.

The Boutique Sales Associate will curate the John Hardy brand experience and serve as a brand ambassador, introducing new clients to John Hardy and cultivating relationships with existing clients. They will be responsible for providing unsurpassed service to all of our clients at all times.

The Boutique Sales Associate must be a dynamic and engaging individual with a client-centric mentality and superior selling skills. They will be focused on developing and building client relationships in a collaborative teamwork based environment.

Role Scope & Responsibilities:

Client Development

• Work in a collaborative manner in order to deliver the ultimate John Hardy brand experience
• Provide superior client service throughout the client journey to increase and retain client loyalty
• Manage the achievement of business objectives by utilizing a top client strategy to retain and develop high potential clients
• Leverage available marketing resources and tools to engage current and new clients to drive sales
• Capture, monitor, and update client data in order to build relationships and personalize future client interactions

Sales and Service

• Deliver individual sales budget by maximizing all selling opportunities and supporting the sales and operations of the boutique to both meet and exceed sales plans and profitability targets
• Create a John Hardy client experience that is warm and hospitable in all client interactions
• Utilize exemplary strategic selling skills to effectively identify client needs and close sales
• Provide exceptional client service by ensuring that the client takes priority at all times; engaging every client in an interaction that results in the highest level of satisfaction
• Fully support and align with all key business initiatives and new product launches
• Remain current and knowledgeable of industry trends to determine opportunities to maximize sales within the market

Operations

• Assist with inventory control and achieve shrink objectives
• Maintain consistent visual merchandising and housekeeping standards reflecting current visual guidelines and priorities at all times
• Maintain an up-to-date knowledge of all product categories
• Ensure adherence to company retail operating and security procedures
• Partner with support team in the repair process and follow-up on client communication
• Ensure all sales activity complies with corporate brand standards and directives, including Product Presentation, Visual Merchandising, and proper understock organization
• Ensure all sales activity supports key business strategies and current initiatives in order to drive the success of the business
• Maintain security standards within the store to ensure safety of clients, colleagues and to protect our assets through appropriate care and handling of merchandise

Teamwork

• Foster open and constructive communication with colleagues; always take a collaborative solution- oriented approach demonstrating flexibility and responding positively to any reasonable request
• Work as a team and partner with colleagues to ensure consistent exceptional client experience and contribute to a positive store environment

Qualifications & Relationships:

• Bachelor’s degree
• 2+ years luxury retail sales, retail or relevant client related experience
• Proven track record exceeding sales targets
• Exceptional client relationship building skills
• Demonstrate strong oral and written communication skills
• Proficiency with Microsoft Office software including Word, Excel, Outlook, Point of Sales (POS), and Customer Relationship Management (CRM) systems
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays