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Client Services Representative – Flagship
Tiffany & Co.
New York
Luxury Watches and Jewelry
Full time
Posted 3 weeks ago
Copied
Market: NY - New York
Industry Segment: Luxury Watches and Jewelry
Category: Customer Service
Seniority: Associate
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Client Services Representative

Overview

The Client Services department at the New York Flagship store has an exciting opportunity for an individual interested in a full time Client Services Counter Representative position. This position will provide superior client service to our clientele with an emphasis on repair related services.

Responsibilities

  • The successful individual will accept client merchandise for repair, valuation, special order, engraving, embossing or etching.
  • This individual must demonstrate a thorough working knowledge of Tiffany & Co.’s policies and procedures, product and service offerings and how various departments work and interact.
  • Maintaining a professional approach during all face to face interaction with all clients, performing necessary client follow-up in a timely manner and assisting with the opening and closing of the department assuring accuracy with the Point of Sale terminals is paramount in this position.
  • Additionally this position requires that the established “average wait times” are met and maintained on a weekly, monthly and quarterly basis.
  • This individual must meet and maintain the established “productivity” goal of assisting 20-25 clients per day while ensuring all security standards are maintained.
  • Providing support and assistance to management and all co-workers with special assignments is also required.

Qualifications

  • This position requires a willingness to work non-traditional business hours including nights, weekends and holidays with exemplary organizational, detail and multi-tasking abilities.
  • Additionally, this position requires an undergraduate college degree with 2-3 years experience in a client service related capacity.
  • A Graduate Gemology degree, in addition to, a strong knowledge of jewelry, silver and/or watch repair is preferred.

About Tiffany & Co.

In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones. Since then TIFFANY & CO. has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence. During the 20th century fame thrived worldwide with store network expansion and continuous cultural relevance, as exemplified by Truman Capote’s Breakfast at Tiffany’s and the film starring Audrey Hepburn.

Today, with more than 13,000 employees, TIFFANY & CO. and its subsidiaries design, manufacture and market jewelry, watches and luxury accessories – including more than 5,000 skilled artisans who cut diamonds and craft jewelry in the Company’s workshops, realizing its commitment to superlative quality.

The Company operates more than 300 TIFFANY & CO. retail stores worldwide as part of its omni-channel approach. To learn more about TIFFANY & CO. as well as its commitment to sustainability, please visit tiffany.com.

Client Services Representative – Flagship
Tiffany & Co.
New York
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Client Services Representative – Flagship
Tiffany & Co.
New York

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