Manager, Retail Operations

The Manager, Retail Operations oversees the execution of tactics and initiatives that support company strategy and continuous retail excellence. This role will partner with store leaders and corporate stakeholders to define and implement policy, procedure and practice that optimize retail operations and deliver seamless execution of operational initiatives. This role reports to the Sr. Manager, Retail Operations.

Responsibilities & Duties

• Lead the planning, development, refinement and execution of retail initiatives that support company strategy
• Creation, development, routine evaluation, documentation and execution of policies, procedures and practices that maximize company profitability through corporate and stores labor efficiency and execution excellence
• Collaborates with store executives / leaders and cross functional corporate partners to identify, plan and solution operational excellence opportunities (process improvements, execution gaps, inefficiencies, etc.)
• Act as key cross functional business partner and collaborator that leads the development and implementation of initiatives and KPI’s that deliver company strategy
• Establish, monitor, and analyze key operational performance metrics to drive performance, focus, and improvement
• Serve as a stores expert to consult and advise stakeholders in the development and execution of initiatives that have store impact or consequence
• Creates and maintains policy, procedure and process documentation
• Promotes a customer centric culture of results-oriented performance in stores and through corporate cross functional relationships
• Approximately 25% of work time is physical time in an NMG store
• 4-6 years of store operations experience
• 2+ years of stores / field leadership experience preferred
• 4-year degree preferred
• History of driving results and performance through influence
• Strong ability to successfully interface with all levels and areas of the organization, establish close working relationships, and build consensus and support for improvement opportunities
• Adept at identifying operational improvement opportunities and working with others to generate and implement solutions
• Strong ability to influence without authority and drive change across multiple functions in a dynamic environment
• Exceptional verbal and written communication skills; strong facilitation, interpersonal, and teamwork skills are required

Additional Information

• Posting Date: Aug 9, 2022
• Overtime Status: Exempt