The Manager, Vault Operations supports worldwide servicing by managing the day to day operations of a team of Order Specialists, Cross Functional Order Specialists and an Assistant Manager to ensure that established service and performance standards are met. The Manager is responsible for efficient receiving and preparation of servicing orders to achieve maximum efficiency throughout the process for customer and stock merchandise as well as effectively balancing the demand and capacity both internally and externally at the vendors. This position is also responsible for overseeing the department costs as it relates to labor and vendor expense. The Manager must enhance and maintain an efficient vendor management program to yield positive vendor performance. In addition, the Manager contributes to the company’s success through ongoing process improvements that are aligned with the company’s objectives through the effective management of the Cross Functional Order Specialists. This group supports multiple areas within the Tsc and knowledge of the way the facility operates is paramount to the success of this role. Finally, the Manager will supervise all aspects of order management for international Tco locations.

Responsibilities:

Inspire and Align an Agile Team to Win.

• Utilize all existing talent to align with cost of labor budget
• Set and communicate clear and ambitious goals. Reset expectations with individuals and teams as it relates to building a high performance culture. Discuss team progress at least quarterly, while celebrating achievements, communicating shifting priorities, and reinforcing performance expectations.
• Champion an environment where leaders and managers provide ongoing performance and development feedback conversations, while continually recognizing impactful behaviors and addressing performance issues in a timely manner.
• Create an inclusive culture that inspires all team members by demonstrating that you value all forms of diversity while cultivating a strong sense of team.
• Continuously develop management knowledge and capability through effective hiring, engagement, performance acceleration, coaching and development of an inclusive and diverse workforce.
• Explore opportunities to engage and learn with and from others (e.g., networking events, discussions, mentoring relationships, collaborating on a project, etc.); Act as a role model and proactively share knowledge and information with others and coach and/or mentor peers to ensure collective management growth and success.

Strengthen Our Competitive Advantage

• Set goals that align with our luxury brand and meet our customer’s expectations.
• Measure results.
• Identify obstacles/opportunities.
• Accountability.
• Process Documentation/Improvement.
• Health & Safety: a healthy and safe workplace translates into improved service.

Cultivate a More Efficient Operating Model

• Plan and forecast for your department taking into consideration historical trends in order to plan appropriately.
• Financial Competence: Understand your overall business in order to provide strategies for your department; partner with the financial and operations team as appropriate.
• Compliance.
• Workflow management.
• Return on Investment Analysis: Understanding the cost/benefit analysis of your actions.
• Contingency Planning: Being mindful that the business is constantly changing and your role is to provide contingency plans in order to still attain your financial goals.

Special Projects

• Support small and large scale projects that support business strategy and growth.

Required Qualifications:

• Bachelor degree
• Minimum of 3 years of direct management experience
• Proficiency with Microsoft Outlook, Excel, Word, and Powerpoint
• High ability to collaborate, build strong business relations and influence without direct authority
• Strong analytical skills
• Detail oriented ability to communicate effectively with different levels of management
• Flexible work schedule and ability to work overtime as needed, including possible weekends
• Excellent organizational abilities to handle and prioritize multiple tasks
• Ability to work with cross functional teams
• Financial foresight and ability to understand expense statements
• Ability to inspire trust, fairness, integrity, and professionalism with staff members
• Ability to take decisions and provide direction in uncertain business situations

Preferred Qualifications:

• Graduate degree in business, engineering or related field
• Completion of Graduate Gemology degree or completion of courses
• Analytical experience
• Experience working in an operations, technical or luxury retail environment
• Proficiency with any of the following: Jde E1 and Business Objects
• Knowledge in As400, Mips, Pos or Compass
• Tiffany & Co. product knowledge
• Excellent math skills

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.