This is a unique Sales Associate opportunity to join a fast-growing luxury brand at the store level while being highly engaged with the founder and corporate functions. Many corporate functions are executed in-store, including product development, production management, digital marketing, and more. This is your chance to be an impactful part of this exciting brand.

Responsibilities:

• Reach and surpass sales goals as determined by management.
• Manage customer orders, including working in close partnership on product development and production. Liaise with manufacturing facilities, and follow-through to order fulfillment.
• Demonstrate an in-depth knowledge of all products in store.
• Display versatility and responsibility for general store activities, thus ensuring maximum customer satisfaction.
• Manage sales and optimize each step of the sales process ensuring all clients receive the highest degree of sophistication and enjoyable service possible and foster development of loyalty:
  • Welcome and know regular customers.
  • Know customers’ needs, both expressed and less obvious.
  • Demonstrate, recommend and style the products available.
  • Ensure customer loyalty by collecting customer information and entering it into the database, thus building an extremely valuable clientele base.
  • Follow-up with clients to ensure a strong client relationship
  • Guarantee post-sale service (including without limitation follow-up on orders taken) with the same spirit demonstrated during sale, following company standards in maintaining customer satisfaction and loyalty in order to promote the company image.
  • Handle and rectify complaints, with support of a manager, if necessary.
  • Align with style and qualitative standards of the company throughout sales and post-sale process.
  • Participate in store meetings and all product presentations.
  • Take full advantage of all contacts with customers in the store and promote both the brand and product.
  • Ensure proper management of back stock in compliance with company policy.
  • Reorganize products on display and ensure they are displayed properly.
  • Participate in the inventory process.
  • Contribute to and create an overall positive atmosphere in the store.
  • Collaborate with other colleagues to achieve business objectives.
  • Communicate any pertinent information gathered from customers to management.
  • Constantly keep up-to-date regarding market trends; know and monitor competition.
  • Regular attendance and punctuality.
  • Ability to professionally interact with management, coworkers and clients.
  • Strong organizational skills, multi-tasking and prioritizing capabilities.
  • Flexibility in schedule and working hours.
  • Strong customer service skills to provide courteous and precise customer satisfaction.