General Function

The Retail Sales Associate sells products and provides optimum customer service. Contributes to the store’s success by building and maintaining a strong client following.

Major Duties And Responsibilities

• Cross sells Oliver Peoples’ products to customers by demonstrating knowledge of the brand and basic optical principles.
• Provides optimum service level to every customer.
• Displays knowledge of the Brand, warranties and options offered by Oliver Peoples to all customers.
• Connects and develops strong relationships with clients in order to build and maintain a strong client following.
• Maintains extremely high standards of sales and service, visual and merchandising elements.
• Stays current on product knowledge and fashion trends in order to be the authority for the client and drive sales and meet the client’s needs.
• Maintains the Flagship/Store’s presentation standards both on the sales floor and in the back office.
• Understands and supports all brand policies and procedures.
• Miscellaneous in-store duties as assigned.

Basic Qualifications

• 2+ years selling high-end optical/eyewear or luxury products
• Selling; excellent communication and customer service skills
• Able to speak clearly and understandably; hear communications by telephone and in person
• Ability to multi-task
• Flexibility
• Punctual – must be reliable
• Attention to detail
• Ability to maintain highest degree of confidentiality at all times
• Takes initiative in self-development
• Performs well under time or workload pressure
• Organization. – keeps on schedule
• Performs work in a fashion that others can pick up where left off
• Ability to learn
• Fosters and promotes a cohesive team
• Practicality – applies information available in a sensible way to function in the job
• Questioning – ability and willingness to orally seek out information in order to complete work in an effective and accurate manner
• Organizational awareness – understands the effect and implications of decisions on other components of the organization
• Treats each member of the team with professionalism and respect – is a team player Exemplifies the brand’s retail vision, mission and values; celebrates wins; leads by example

Preferred Qualifications

• A two-year degree or equivalent work experience
• Proficient in Ciao POS