fbpx
Tourneau_Bucherer_logo
Market:NY - New York
Industry Segment:Luxury Watches and Jewelry
Category:Retail Sales
Seniority:Associate
Job Type:Full time

Tourneau has more than 30 retail locations in America, while Bucherer has 36 boutiques across Europe. The Bucherer 1888 brand, headquartered in Lucerne, Switzerland, since its inception, remains independent and family owned and is under the vigilant and dynamic direction of third-generation Jörg G. Bucherer, Chairman of Bucherer AG. Tourneau, now under the Bucherer wing, continues delivering exceptional service, teaming with the world’s leading watch brands to offer customers an unprecedented destination-shopping experience.

Copied

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

The Sales Professional is responsible for providing an outstanding client experience and meeting or exceeding sales objectives. Creating an outstanding client experience is a critical aspect of this job. It is accomplished by creating a positive, inviting and fun environment for the discerning client. This includes enthusiastic, presentable and knowledgeable Sales Professionals that understand the client, attractive and inviting displays, as well as clean and well-lit stores with the best selection of watches for the local market. An outstanding client experience also includes fully satisfying the client as it relates to servicing a new or existing watch. It is crucial that Sales Professionals focus on developing a long-term relationship with the client that is based upon trust so the client is more likely to think of purchasing from the store in the future. This includes strategically following-up with clients and handling escalated issues with outstanding diplomatic skills.

Responsibilities:

  • Ensure an outstanding client experience
  • Work to create a positive, inviting and fun environment for the discerning client.
  • Be enthusiastic and demonstrate a passion for watches.
  • Create a relationship with the client:
  • Greet the client when he or she enters the store. If you recognize the client, welcome the individual back to the store.
  • Listen to the needs of the client and ask questions.
  • Demonstrate outstanding product knowledge to educate the client and address their needs.
  • Understand available inventory within store and if needed, at other Tourneau stores.
  • Create excitement with the client about the product.
  • Ultimately gain the client’s trust.
  • Explain the value of being a Tourneau client and leverage available tools, such as the Watch Protection Plan, Trade-ins and Tourneau Credit Plan to support making the sale.
  • Partner with other Sales Professionals as appropriate to make a sale.
  • In the event that the client contact results in a sale, efficiently close and process the sale:
  • Work with the Cash Office to process the payment.
  • Complete warranty information.
  • Work with Service Department on sizing, cleaning and setting the watch.
  • If required, gift-wrap and prepare for shipment.
  • Follow-up with client on purchase.
  • Obtain client contact information to build an on-going relationship
  • Handle client issues with outstanding diplomatic skill, creating a positive experience for the client.
  • Partner with the Service Department to ensure a positive client experience. In stores without Service Professionals this includes:
  • Escorting customers to the Service Department.
  • Taking in repair orders if needed.
  • Assisting with customers picking up repairs.

Meeting or Exceeding Sales Objectives

  • At a minimum, must meet sales objectives for any given quarter and year.
  • Clearly understand daily sales objective and how it relates to weekly and monthly targets.
  • Maximize percentage to retail.
  • Clienteling – focus on developing long term relationships with the client so that they are more likely to think about visiting and buying from the store in the future. Maintain client books. And as appropriate, follow-up with clients. This may include but is not limited to birthday cards, holiday cards, informing clients of new merchandise and inviting customers to special events.
  • Attend training session to increase product knowledge.
  • Readily accept and incorporate constructive advice given by managers on how to improve sales performance.
  • Challenge yourself to become comfortable selling all brands of watches.
  • Understand local competition as it relates to special promotions and pricing.

Other

  • Strictly adhere to all store security procedures
  • Respect other sales professional and follow the box system.
  • Dress professionally.
  • Work with Manager to ensure the store is at all times clean and attractive.
  • Attendance is a crucial part of performance. Be on time.
  • Help set-up or close store depending upon shift.

Requirements:

  • A passion for building clientele and selling.
  • Must be able to work a flexible schedule throughout the week.
  • Must have a polished and professional appearance with a positive attitude.
  • Maintain KPI Score above company standard.

Qualifications:

  • 1-3 years of relevant luxury retail experience.
  • Prior watch and fine jewelry experience is helpful but not required.
  • Expert communication, leadership, and management skills.
  • Sales driven and results orientated.
  • Willing to be hands-on and work with the team to fulfill operational and organizational needs.
  • A Bachelor’s degree or equivalent in business or related discipline is preferred.
  • Bi-lingual language proficiency is a plus to cater to our international customer base.

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.

Tourneau_Bucherer_logo
MarketNY - New York
Industry SegmentLuxury Watches and Jewelry
CategoryRetail Sales
SeniorityAssociate
Job TypeFull time

Tourneau has more than 30 retail locations in America, while Bucherer has 36 boutiques across Europe. The Bucherer 1888 brand, headquartered in Lucerne, Switzerland, since its inception, remains independent and family owned and is under the vigilant and dynamic direction of third-generation Jörg G. Bucherer, Chairman of Bucherer AG. Tourneau, now under the Bucherer wing, continues delivering exceptional service, teaming with the world’s leading watch brands to offer customers an unprecedented destination-shopping experience.

Copied

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
Tourneau_Bucherer_logo
Industry Segment: Luxury Watches and Jewelry
Single Page

No longer accepting applications

No data was found
Tourneau_Bucherer_logo
Sales Professional
Tourneau | Bucherer
New York
Luxury Watches and Jewelry
Full time
Posted 1 year ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Tourneau | Bucherer

Tourneau has more than 30 retail locations in America, while Bucherer has 36 boutiques across Europe. The Bucherer 1888 brand, headquartered in Lucerne, Switzerland, since its inception, remains independent and family owned and is under the vigilant and dynamic direction of third-generation Jörg G. Bucherer, Chairman of Bucherer AG. Tourneau, now under the Bucherer wing, continues delivering exceptional service, teaming with the world’s leading watch brands to offer customers an unprecedented destination-shopping experience.

No longer accepting applications

Tourneau_Bucherer_logo

Sales Professional

Posted 1 year ago
New York
Market: NY - New York
Industry Segment: Luxury Watches and Jewelry
Category: Retail Sales
Seniority: Associate
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Single Page

No longer accepting applications

No data was found
Tourneau_Bucherer_logo
Sales Professional
Tourneau | Bucherer
New York
Luxury Watches and Jewelry
Full time
Posted 1 year ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Tourneau | Bucherer

Tourneau has more than 30 retail locations in America, while Bucherer has 36 boutiques across Europe. The Bucherer 1888 brand, headquartered in Lucerne, Switzerland, since its inception, remains independent and family owned and is under the vigilant and dynamic direction of third-generation Jörg G. Bucherer, Chairman of Bucherer AG. Tourneau, now under the Bucherer wing, continues delivering exceptional service, teaming with the world’s leading watch brands to offer customers an unprecedented destination-shopping experience.

Sales Professional

Tourneau | Bucherer

New York

Resume
Click "Choose Files" to attach your MS Word or PDF Resume*
Maximum file size: 5 MB
Apply with the resume on file?
See Your Resume On File
Resume Nickname (eg. Marketing Resume)*
First Name*
Last Name*
Save Resume for future use?
Will overwrite existing
Email*
Current or Most Recent Company*
Current or Most Recent Title*
Question 1 From Employer:
Compensation Expectations
Optional, but suggested
Question 2 From Employer:
Question 3 From Employer:
Sales Professional
Tourneau | Bucherer
Confidential Company
New York

Apply as Guest

If you already have an account, please login first

First Name*
Last Name*
Email*
Confirm Email*
Phone*
Current or Most Recent Company*
Current or Most Recent Title*
Compensation Expectations
Optional, but suggested
Click "Choose Files" to attach your MS Word or PDF Resume*
Maximum file size: 2 MB
Required Application Questions
From the employer
Question 1 From Employer:
Question 2 From Employer:
Question 3 From Employer:
Please allow a few seconds for your application to submit