Position
Our Louis Vuitton Store Managers are ambassadors of the Brand responsible for leading and developing the store team through innovative and motivating hands-on management and coaching. Our leaders inspire their teams to build sustainable Client relationships, ensuring that every Client is treated according to the Louis Vuitton promise.
Profile
As a Store Manager you will report to the Regional Vice President be a role model for the business. You will demonstrate superb sales leadership skills in respect to building your personal client portfolio, drive client repurchase rates & cross selling, and ensure all business opportunities are enhanced through efficient sales floor management, maintaining the Louis Vuitton Promise standards at all times.
Ideally you will have previously worked in best-in-class or luxury retail environment, with a passion of being present on the sales floor where you thrive on having the first-hand contact with both the team and our clients.
Team Management and Development
- Develop Managers to ensure their teams deliver the Louis Vuitton Promise to every Client, through demonstrating and modeling the 4 Louis Vuitton Attitudes. Support them with consistent mentorship, identify their development and training needs, and partner with the In Store Trainer to tailor individual action plans
- In collaboration with your management team identify, recruit and develop talents & build robust and sustainable succession plans for the entire store & collaborate with the RVP & HR Director on all management succession plans
- Organize the team in an efficient manner according to business needs and delegate responsibility
- Translate strategic and business goals into concrete and individual actions and objectives
- Set achievable yet high-reaching team and individual targets for the store; assess, supervise and handle performance to ensure these goals are achieved
- Lead and empower the team to drive the business: create a positive work environment and encourage innovative solutions
- Lead and coach Managers into managing and developing their own teams
Client and Business Development
- Lead and develop the business by cultivating a comprehensive and strategic understanding of it and relating to all relevant collaborators
- Increase the potential of all product categories and universes carried in the store, capitalizing on all available support (visual merchandising, training, clienteling, events, regional corporate teams) and fostering alignments between categories
- Build a loyal Clientele, demonstrating all clienteling tools
- Establish a Client-centric mentality in store to ensure the highest level of customer experience and achieve Client repurchase objectives
- Be the voice of the store in your country by understanding business and local market to suggest actions and recommendations
- Act as a Louis Vuitton ambassador in your local market, by proactively representing the Brand in relevant local activities (networking, PR)
- Be aware of the competitive landscape and market trends
- In multi-store markets, develop relationships with surrounding Louis Vuitton Store Managers to optimize business opportunities and Client experience
Role Model on Selling and Floor Management
- Lead by example on the floor, understand the Clients’ needs, identify potential areas of improvement and cultivate a feel for the market trends
- Ensure business opportunities are improved through efficient sales floor management, being a visible presence and support as well as ensuring Louis Vuitton standards are achieved
- Provide consistent and qualitative feedback, coach the team on the spot and empower Managers to drive the conversations with their teams
Operations
- Ensure policies, standards and Louis Vuitton procedures are communicated and implemented
- Monitor store controllable expenses, supervise loss, asset protection and risk management and be accountable for inventory management
