Summary
The Store Manager is responsible for leading the store, driving the business, managing and motivating the team, and creating a unique client experience to reach sales goals and optimize productivity. The Store Manager reports to the Vice President of Retail.
Responsibilities
- Aim to exceed all sales targets set by the Company and at the very minimum ensure that all targets are met by constantly building and maintaining a strong client base.
- Analyze sales figures and CRM activity to develop immediate & long-range goal plans.
- Oversee in-store promotional displays and customer events, liaising with visual merchandising and press department where necessary.
- Maintaining awareness of local & luxury market trends and monitoring local competition activity.
- Building relationships with local and Vip clients; works closely with the Pr department and coordinates events.
- Liaising with your team, other relevant colleagues, and customers in order to identifying and resolving urgent issues
- Showcase exemplary customer service and resolve customer situations diplomatically, whilst abiding to all Alexander McQueen policies
- Adhering and reinforcing the brand’s visual merchandising guidelines
- Ensure best possible management of stores upkeep and maintenance, surveying and highlighting any necessary building work, cleaning & other action is undertaken
- Manage store operations in the most effective way whilst minimizing costs through; headcount and operating costs including; couriers/postage/ alterations & any other outsourced work
- Review seasonal orders with sales associates to ensure full merchandise potential to buying office.
- Business recap with sales associates focusing on sell through
- Oversee store staff in order to ensure that they adhere to inventory management guidelines/practices; stocktake & consignment procedures & policies.
- Overview of all Vip & Special requests between sales associates & Retail buying office.
- As the key member of the management team you must lead and motivate staff by being a role model and setting an exceptional example to all staff.
- Identifying performance issues and managing them informally, seeking advice from the Hr department where necessary.
- Taking ownership of the recruitment process, seeking authorization to recruit, sourcing candidates and conducting interviews.
- To conduct in-store training including; coordinating the induction of new staff into the store, product knowledge; sharing information gained from the collection presentations and identifying members of staff who require further attention to ensure that their knowledge is to the high standard we require.
- To carry out yearly appraisals for all staff, following the Company’s procedure and providing constructive and comprehensive feedback, as well as setting individual objectives for development.
- To have an understanding of your staff’s training needs and to liaise with the Hr Department to develop ways to implement your training needs.
- Regularly updates staff on business performance, and new initiatives.
- Develop and convert into practical application, the knowledge and skills related to techniques, processes, laws, procedures, policies, equipment and products necessary to do the job effectively and efficiently.
- Monitoring sickness and other absences such as holiday and maternity leave, ensuring appropriate cover is provided, limiting the use of agency staff.
Requirements
- At least 3+ years of experience in a managerial position
- Experience within luxury retail and/or service preferred
- Ability to effectively create, manage and adhere to deadlines
- Familiar with key retail performance indicators
- Adaptable, a sense of openness, active listener, and compassionate
- Advanced organizational skills, writing and communication skills
- Expertise in Microsoft Office 365 Suite
- Comfortable and savvy with computer technology, including Pc and iOs devices
- Travel approximately 10% of the time
- Ability to lift 25+ lbs.
