Summary
Lead AMER e-commerce projects for multiple luxury brands, prioritizing regional requirements, managing local rollouts of omnichannel services, and liaising between HQ and local teams to ensure successful implementations and adoption.
Responsibilities
- Design, prioritize, and manage local e-commerce projects across the AMER region
- Define needs and requirements and write project specifications
- Estimate business case ROI and support testing and launch activities
- Coordinate stakeholders including brand teams, IT, operations, client services, legal, and finance
- Support roll out and local training for omnichannel retail services
- Document project requirements and update end user documentation with run team
- Provide local digital best practices, proof of concept support, and pilot management
- Ensure regional priorities are considered in the global roadmap
- Communicate project status and translate technical details for nontechnical stakeholders
Requirements
- Minimum 5 years experience in digital
- Experience in project management
- Experience in the Americas market
- Bachelor’s degree preferred
- Ability to comprehend complex IT and process flows
- Fluent in English; Spanish or Portuguese a plus
- Experience with BI tools such as Power BI
- Strong presentation skills and analytical capabilities
- Familiarity with OMS such as Manhattan is a plus
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