SummaryAs an Assistant Manager in the eCommerce Logistics team, you will play a vital role in overseeing the eCommerce Processing Area, ensuring the efficient fulfillment and packing of all outbound Hermès online client orders. You will collaborate with various departments to meet productivity levels and sales budget objectives, while also managing the onboarding and training of new and existing personnel.
Responsibilities- Provide guidance and support to the Distribution and Service Center’s processing staff.
- Collaborate with management team members on staff allocation, workflow, and order prioritization.
- Oversee and assist with scanning and invoicing of outbound eCommerce client orders.
- Lead client returns processing and standardize procedural documentation.
- Support onboarding and cross-training of team members.
- Maintain departmental KPIs and support monthly reporting requirements.
- Initiate communication with internal stakeholders and recommend process improvements.
- Maintain a flexible schedule to meet business needs, including extended hours during peak periods.
Requirements- 3+ years of experience in a similar role.
- Bachelor’s Degree preferred.
- Bilingual in English and Spanish preferred.
- Ability to lift up to 50lbs and follow safety procedures.
- Knowledge of WMS Manhattan, CEGID, Magento, and JIRA is a plus.
- Exceptional written, verbal, and presentation skills.
- Strong organizational skills and attention to detail.
- Experience in the Luxury industry or knowledge of the Hermès product line.
- Proficiency in Microsoft Office applications.
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