SummaryAs an Administrative Manager at our Galleria location, you will be a key member of our retail team, providing essential showroom and office support. Your role will focus on delivering excellent client service and fostering a professional work environment for all team members. You will also be responsible for coaching, training, and developing office staff.
Responsibilities- Assist clients with purchase, repair, or service concerns in a friendly and professional manner.
- Provide relief coverage on the sales floor and assist clients as necessary.
- Coach, train, and develop office staff.
- Ensure office and management operations align with company guidelines, policies, and procedures.
- Manage inventory control and reconcile physical inventories.
- Process sales transactions according to company guidelines and handle bank deposits as per policy.
- Oversee shipping and receiving of all merchandise and paperwork.
- Reconcile and finalize payroll for posting.
- Oversee the repair department to ensure timely completion of repairs.
- Assist sales professionals and management team with concerns and special requests.
- Answer phones politely and assist clients with their requests.
- Perform opening and closing procedures.
- Prepare transfer requests correctly and maintain corresponding files.
- Ensure the store has all necessary supplies and materials.
- Prepare packages for mailing and shipping.
- Support general showroom and office maintenance.
- Complete all duties as assigned by management.
Requirements- 2-3 years of administrative experience, preferably in a retail operations environment.
- Good client service and selling skills.
- Strong interpersonal and communication skills, both verbal and written.
- Detail-oriented with good organizational skills.
- Ability to multitask in a fast-paced environment.
- Proficiency in MS Office.
- Bilingual in Spanish and English.
- Ability to manage 1-2 office associates.
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