Administrator, Store Operations

Summary

The Administrator, Store Operations provides administrative support to retail stores to increase sales and deliver an elevated retail experience. This role coordinates lens and supply orders, supports store systems, and assists with operational initiatives.

Responsibilities

• Manage custom lens replacement requests, including availability, authorization, order tracking, and troubleshooting.
• Support stores with supplier and distribution center orders for lenses, warranties, spare parts, and accessories.
• Maintain purchasing catalogs, place supply orders, monitor inventory, and coordinate replenishment.
• Assist with new store openings, process initiatives, and system improvements.
• Review missing deposit reports and follow up with stores; coordinate troubleshooting of delayed customer refunds.
• Support stores with Smartly, Omnichannel, and Smart Shopper systems, orders, and shipment tracking.

Requirements

• At least 2 years of high-end customer service experience.
• Microsoft Office skills; SAP and Kronos experience preferred.
• Knowledge of luxury optical or eyewear products preferred.
• Strong organization, time management, reliability, initiative, and confidentiality.
• Ability to lift approximately 10 to 15 pounds.
• A bachelor's degree is desirable; equivalent work experience will be considered.