SummaryAs an After Sales Coordinator at Bal Harbour, you will play a crucial role in ensuring exceptional client service and managing operational responsibilities. You will be responsible for handling repair drop-offs and pick-ups, managing client expectations, and maintaining active communication with workshops.
Responsibilities- Assist clients at repair drop-off and perform initial assessments on repair possibilities.
- Manage client expectations by communicating repair details, conditions, spare part possibilities, and repair lead times.
- Enter detailed information in CASS and generate claims.
- Confirm all agreed repair requests at pick-up and process transactions for payment or claim closure.
- Maintain the Open Claims Report for Fashion and WFJ.
- Partner with the inventory team on quality alerts for the boutique.
- Conduct quality checks on all returned repairs from workshops.
- Follow up with clients throughout the repair lifecycle, including status updates and quotation approvals.
- Process all incoming and outgoing stock repairs in CASS and MMS.
- Coordinate shipping and receiving with clients and workshops.
- Collaborate with boutique team members on client escalations.
Requirements- 2 years of experience in Fashion or Luxury client services.
- Strong client service mindset and excellent communication skills.
- Ability to interact professionally with internal and external clients.
- Proficiency in MS Word, Excel, and PowerPoint.
- Bachelor's degree preferred.
- Foreign language skills preferred but not required.
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