After Sales Coordinator - Bal Harbour

As an After Sales Coordinator at Bal Harbour, you will play a crucial role in ensuring exceptional client service and managing operational responsibilities. You will be responsible for handling repair drop-offs and pick-ups, managing client expectations, and maintaining active communication with workshops.

• Assist clients at repair drop-off and perform initial assessments on repair possibilities.
• Manage client expectations by communicating repair details, conditions, spare part possibilities, and repair lead times.
• Enter detailed information in CASS and generate claims.
• Confirm all agreed repair requests at pick-up and process transactions for payment or claim closure.
• Maintain the Open Claims Report for Fashion and WFJ.
• Partner with the inventory team on quality alerts for the boutique.
• Conduct quality checks on all returned repairs from workshops.
• Follow up with clients throughout the repair lifecycle, including status updates and quotation approvals.
• Process all incoming and outgoing stock repairs in CASS and MMS.
• Coordinate shipping and receiving with clients and workshops.
• Collaborate with boutique team members on client escalations.

• 2 years of experience in Fashion or Luxury client services.
• Strong client service mindset and excellent communication skills.
• Ability to interact professionally with internal and external clients.
• Proficiency in MS Word, Excel, and PowerPoint.
• Bachelor's degree preferred.
• Foreign language skills preferred but not required.