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Brobston Group is the #1 source for luxury fashion, jewelry, beauty, and home décor jobs in North America. We specialize in retail, corporate, and executive consulting roles. We offer both hands-on recruiting services and tailored job posting services to luxury brands and retailers. Brobston Group was founded by William Brobston in 2017 and is based in New York City.

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  • After Sales Coordinator - Bal Harbour
Chanel
Chanel

Founded in 1910

After Sales Coordinator - Bal Harbour

Type
Full time
Industry
Luxury Fashion
Location
Bal Harbour, FL
Category
Customer Service
Remote
Not Remote
Seniority
Coordinator
Compensation
$24 - $27 hourly plus bonus

Jobs inner cover
Jobs inner cover

Summary

Chanel

Founded in 1910

After Sales Coordinator - Bal Harbour

Type
Full time
Industry
Luxury Fashion
Location
Bal Harbour, FL
Category
Customer Service
Remote
Not Remote
Seniority
Coordinator
Compensation
$24 - $27 hourly plus bonus

Application Type

Marketplace (external)

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the employer to apply directly.

Job Description

Summary

As an After Sales Coordinator at Bal Harbour, you will play a crucial role in ensuring exceptional client service and managing operational responsibilities. You will be responsible for handling repair drop-offs and pick-ups, managing client expectations, and maintaining active communication with workshops.

Responsibilities
  • Assist clients at repair drop-off and perform initial assessments on repair possibilities.
  • Manage client expectations by communicating repair details, conditions, spare part possibilities, and repair lead times.
  • Enter detailed information in CASS and generate claims.
  • Confirm all agreed repair requests at pick-up and process transactions for payment or claim closure.
  • Maintain the Open Claims Report for Fashion and WFJ.
  • Partner with the inventory team on quality alerts for the boutique.
  • Conduct quality checks on all returned repairs from workshops.
  • Follow up with clients throughout the repair lifecycle, including status updates and quotation approvals.
  • Process all incoming and outgoing stock repairs in CASS and MMS.
  • Coordinate shipping and receiving with clients and workshops.
  • Collaborate with boutique team members on client escalations.
Requirements
  • 2 years of experience in Fashion or Luxury client services.
  • Strong client service mindset and excellent communication skills.
  • Ability to interact professionally with internal and external clients.
  • Proficiency in MS Word, Excel, and PowerPoint.
  • Bachelor's degree preferred.
  • Foreign language skills preferred but not required.

We have summarized this job description for you, click apply to see more details from the employer.

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