SummaryAs a Customer Service Coordinator, you will play a crucial role in ensuring a high level of brand and product knowledge to achieve a positive brand experience for our stores and brand partners. You will be responsible for cultivating new client relationships, partnering with management and the corporate team, and effectively resolving client issues.
Responsibilities- Cultivate new client relationships by developing personalized outreach and engagement strategies.
- Partner with management and the corporate team to develop and implement initiatives aimed at improving customer satisfaction.
- Consistently follow up with stores and vendors to build rapport, identify opportunities, and resolve issues.
- Coordinate workflow with estimators, watchmakers, and other members of the service network.
- Prioritize service requests based on urgency and impact.
- Communicate clearly and concisely with stores, external vendors, and other members of the Retail Service Group.
- Follow up on service requests to ensure completion to manufacturer specifications and client satisfaction.
- Coordinate tasks and responsibilities with other members of the Retail Service Group to achieve department goals.
Requirements- 4-6 years of experience in customer service.
- An associate or bachelor’s degree in business administration or a relevant major.
- Proficiency in Microsoft Office (Outlook, Word, Excel & PowerPoint) and ability to learn company-specific programs.
- Excellent verbal and written communication skills and strong interpersonal skills.
- Ability to prioritize and plan work activities efficiently.
- Organized, accurate, thorough, and able to monitor work for quality.
- Ability to work well with all levels of internal management and staff.
- Ability to multi-task and handle changing priorities.
- Self-starter with the ability to work with minimal supervision.
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