Customer Experience Coordinator

Summary

The Customer Experience Coordinator leads the in-store brand experience and supports efficient store operations to deliver exemplary service and maximize sales. This role partners with store leadership and specialist teams to shape a positive, hospitality-driven customer journey and act as a primary ambassador for the brand.

Responsibilities

• Exceed client expectations at each visit using provided hospitality tools
• Ensure all employees present professionally and practice high levels of customer service
• Map and maintain clienteling activities for each guest
• Maintain seamless efficiency and a positive atmosphere in the customer experience
• Partner with leadership and expert teams to proactively address service issues
• Support store operations and activities necessary for an exceptional store experience
• Perform other duties as assigned by the store leadership team

Requirements

• Previous experience in sales hospitality or service
• Exceptional customer service and clienteling skills
• Strong verbal and written communication skills
• Ability to build relationships with clients
• Flexible work schedule including evenings weekends and holidays
• Committed to professional presentation and brand standards