After Sales Service Associate

Summary

Provide exceptional after sales service for customer-owned merchandise across all métiers at the Dallas boutique by assessing repair needs, coordinating repairs with craftspeople and vendors, communicating timelines and costs to clients, and ensuring final delivery meets quality standards.

Responsibilities

• Receive and inspect customer-owned merchandise to determine repairability within company guidelines
• Discuss repair options, timelines, and costs with clients at drop off
• Complete COM repair forms accurately including contact information, pricing, and pick up procedures
• Communicate repair status to clients via phone or email and follow up throughout process
• Log and process repair information and photographs using Excel and After Sales systems
• Coordinate repairs with craft shops, Paris After Sales, and external vendors and track progress
• Process repair payments at POS and ensure proper transaction procedures
• Pack and ship items to distribution centers or vendors according to standards
• Examine repaired products for quality and prepare items for client return

Requirements

• 0-3 years of related experience in after sales, luxury, manufacturing, or technical product environments
• Strong client service and communication skills, written and verbal
• Proficiency in Microsoft Office and ability to use repair tracking systems
• Attention to detail and accuracy with documentation and processes
• Ability to handle difficult situations with composure, tact, and discretion
• Physical ability to lift 0-25 lbs without assistance
• Flexibility, adaptability, and willingness to participate in product training
• Knowledge of French is a plus