After Sales Service Associate

Summary

Provide exceptional after sales service for customer-owned merchandise across all metiers by assessing repair needs, coordinating repairs with craftspeople vendors and Paris After Sales, tracking progress, communicating with clients, and ensuring proper return of repaired items.

Responsibilities

• Receive and inspect customer-owned merchandise and identify required repairs within company guidelines
• Consult one-on-one with clients to explain repair process timeline costs and item condition at drop off
• Complete COM repair forms accurately including contact information pricing lead time and pickup procedures
• Log and process repairs using Excel and After Sales Service systems with photographs of products
• Coordinate repairs with craft shops vendors and Paris After Sales and monitor lead times and costs
• Communicate status updates to clients via phone or email based on preference and follow up post repair
• Process repair transactions at POS and liaise with back of house when needed
• Pack and ship items to Distribution Service Center or vendors following company standards
• Examine repaired products to ensure quality cleanliness and readiness for client return

Requirements

• 0-3 years of related after sales or luxury product experience preferred
• Keen interest in product quality and attention to detail
• Strong computer skills including Microsoft Office proficiency
• Excellent written and verbal communication and client service skills
• Ability to handle difficult situations with composure diplomacy and discretion
• Ability to lift 0-25 lbs without assistance
• Flexibility adaptability and participation in product training
• Knowledge of French language a plus but not required