After Sales Service Associate - South Coast Plaza

As an After Sales Service Associate at Hermès South Coast Plaza, you will play a crucial role in providing exceptional after sales service to clients in a luxury environment. You will be responsible for managing customer-owned merchandise repairs, ensuring a seamless process from intake to final delivery, and maintaining high standards of client satisfaction.

• Receive and oversee customer-owned merchandise for repairs, analyzing products and identifying repair needs.
• Work directly with clients to explain repair processes, timelines, and costs.
• Complete repair forms accurately, including contact information, pricing, and procedures.
• Consistently follow up with clients on repair status via email or phone.
• Log and process repairs using Excel and After Sales Service systems.
• Ensure repairs are completed properly and products are clean for return to clients.
• Process repair transactions and liaise with the back of house team as needed.
• Participate in product training to enhance knowledge.
• Communicate quality issues to the After Sales Service Manager.

• 0-3 years of experience in after sales, luxury, manufacturing, or technical product environments preferred.
• Strong computer skills, including Microsoft Office proficiency.
• Excellent communication skills, both written and verbal.
• Ability to handle difficult situations with diplomacy and discretion.
• Attention to detail and accuracy.
• Knowledge of French language is a plus.
• Ability to lift up to 25 lbs. without assistance.