Aftersales Coordinator - Bal Harbour

As an Aftersales Coordinator at Bal Harbour, you will play a crucial role in ensuring exceptional client service and managing operational responsibilities. You will be responsible for handling repair drop-offs and pick-ups, managing client expectations, and maintaining active communication with workshops.

• Assist clients at repair drop-off and perform initial assessments on repair possibilities.
• Manage client expectations by communicating repair details, conditions, and lead times.
• Enter detailed information in CASS and generate claims.
• Confirm completion of agreed repair requests and process transactions at pick-up.
• Maintain Open Claims Report for Fashion and WFJ.
• Partner with inventory team on quality alerts and check returned repairs.
• Follow up with clients throughout the repair lifecycle, including status updates and approvals.
• Process incoming and outgoing stock repairs in CASS and MMS.
• Coordinate shipping and receiving with clients and workshops.
• Collaborate with team members on client escalations.

• 2 years of experience in Fashion or Luxury client services.
• Strong client service mindset and excellent communication skills.
• Ability to interact professionally with clients and team members.
• High attention to detail and organizational skills.
• Proficiency in MS Word, Excel, and PowerPoint.
• Bachelor's degree preferred.