SummaryAs an Assistant Boutique Director at Hublot in Dallas, you will play a crucial role in supporting the Boutique Director in all aspects of boutique operations. Your focus will be on maximizing performance, ensuring customer satisfaction, and maintaining the integrity of the Hublot brand.
Responsibilities- Provide exceptional customer service in negotiation, client satisfaction, and after-sales service.
- Maintain brand integrity in the boutique according to HQ standards.
- Ensure daily display follows HQ guidelines and rotate regularly.
- Manage back office and administration tasks.
- Prepare weekly reports on boutique sales and operations.
- Provide feedback on inventory mix, stock orders, and inventory controls.
- Oversee logistics of returns and after-sales inventory.
- Focus the team on financial targets, including sales, discounts, and inventory.
- Assist in logistics for boutique events organized by the brand.
- Update boutique Instagram account following HQ guidelines.
- Ensure customer database is up to date and provide necessary information management.
- Assist in staff scheduling and provide mentoring to Sales Associates.
- Act as manager on the floor when the Boutique Director is absent.
Requirements- Bachelor’s degree preferred and minimum 5 years of related experience.
- Previous retail luxury experience required.
- Minimum of 2 years in a retail management role and experience in assisting store management.
- Strong organizational and leadership skills.
- High customer focus and strong interpersonal skills.
- Thorough understanding of the timepieces industry desired.
- Proficiency in MS Office.
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