Assistant Boutique Manager - Forum Shops

Summary

Support the Boutique Manager in leading a luxury watch boutique at the Forum Shops, driving sales, team development, and exceptional client experiences while managing day to day boutique operations and contributing to business strategy.

Responsibilities

• Assist with business planning, sales monitoring and KPI action plans
• Support activation calendar, pipeline management and outreach campaign planning
• Lead daily boutique operations including stock rotation and visual merchandising
• Oversee back of house organization, vendor coordination and compliance paperwork
• Maintain boutique hospitality replenishment and KPI boards
• Coach and mentor the sales team to develop performance
• Collaborate on client development strategy and CRM action plans
• Work on the sales floor delivering exceptional service and contributing to targets
• Support reporting and administrative tasks

Requirements

• Minimum 5 years in luxury retail or equivalent
• Strong communication and interpersonal skills
• Customer centric mindset with strong client experience skills
• Business driven and analytical with self management ability
• Proven leadership and team management capability
• Outgoing and open personality
• Ability to coach and mentor staff