Assistant Manager - Aventura

As an Assistant Manager at Hermès Aventura, you will play a crucial role in managing the daily operations of the boutique, ensuring exceptional service and client satisfaction in a luxury retail environment. You will collaborate with the Floor Director and Managing Director to drive sales, develop client relationships, and maintain the Hermès standards of excellence.

• Supervise and coach sales staff to achieve sales objectives and embody the Hermès spirit.
• Identify sales opportunities and align them with sales specialists' goals.
• Conduct monthly meetings and performance evaluations with the management team.
• Ensure compliance with CRM standards and maximize client capture rate.
• Monitor staff scheduling and maintain accurate records of attendance.
• Organize seasonal trainings and integrate key profession points into client interactions.
• Assist in recruiting and interviewing candidates for open positions.
• Make critical client decisions and manage the store in the absence of senior management.

• 4+ years of retail management experience, preferably in a luxury environment.
• Proficiency in Excel, Word, Cegid, and E-time.
• Ability to learn and troubleshoot merchandise, POS, and payroll systems.
• Strong communication skills, both written and verbal.
• Ability to lift up to 25 lbs. without assistance.
• Flexible work availability as business needs dictate.