SummaryAs the Boutique Manager at Parfums Christian Dior in Brickell, you will lead and represent the brand in the market, managing the boutique and your team to maximize store performance and ensure exceptional client service. Your role involves developing your team and contributing to the business's growth while embodying the brand's values.
Responsibilities- Achieve retail sales targets and contribute to store KPIs monthly.
- Provide exceptional Dior client experiences and educate customers on the brand and products.
- Lead the team by example on the sales floor and ensure a welcoming environment.
- Report store performance weekly and build strategies for business and client development.
- Set and track individual KPIs for employees and provide coaching and feedback.
- Foster a positive working environment and oversee the annual review process.
- Ensure compliance with company policies and labor laws.
- Manage scheduling, payroll, and employee relations in partnership with HR.
- Ensure exceptional client and service-centric mindset in the team.
- Organize and host events to drive traffic and develop customer loyalty.
- Manage daily operational processes and inventory management.
- Uphold visual merchandising guidelines and health and safety procedures.
Requirements- 3+ years as a Business or Boutique Manager in luxury retail.
- Proven track record in achieving retail results and managing a team.
- Strong beauty knowledge and customer service skills.
- Excellent communication and interpersonal skills.
- Proficient in Microsoft Office and POS systems.
- Able to work on weekends, holidays, and evenings.
- Spanish or Mandarin speaking skills preferred.
We have summarized this job description for you, click apply to see more details from the employer.
