Assistant Manager - Logistics eCommerce

As an Assistant Manager in the eCommerce Logistics team, you will play a vital role in overseeing the eCommerce Processing Area, ensuring the efficient fulfillment and packing of Hermès online client orders. You will collaborate with various departments to meet productivity levels and sales budget objectives, while also managing the onboarding and training of new and existing personnel.

• Oversee and assist the eCommerce Order Processing team with scanning and invoicing of outbound client orders.
• Lead client returns processing and standardize procedural documentation and SOPs.
• Support onboarding and cross-training of team members.
• Maintain departmental KPIs and initiate updates to internal stakeholders.
• Champion process improvement initiatives and maintain a flexible schedule to meet business needs.
• Provide department reporting updates and perform other duties as assigned.

• 3+ years of experience in a similar role.
• Bachelor’s Degree preferred.
• Bilingual in English and Spanish preferred.
• Ability to lift up to 50lbs and follow safety procedures.
• Knowledge of WMS Manhattan, CEGID, Magento, and JIRA is a plus.
• Exceptional written, verbal, and presentation skills.
• Strong organizational skills and attention to detail.
• Experience in the Luxury industry or knowledge of Hermès product line.
• Proficiency in Microsoft Office applications.
• Solid understanding of budgeting and ability to meet deadlines.