Summary
The Assistant Manager partners with the Managing Director and Floor Director to run all aspects of the Hermès Chicago boutique, focusing on building sales, client development, and delivering exceptional service. This role coaches and supervises the sales team, supports CRM and merchandising initiatives, and steps into leadership in the absence of senior management.
Responsibilities
- Supervise, coach, train and support sales staff to achieve individual and store sales objectives.
- Model exceptional service on the sales floor and ensure team adherence to Hermès service standards.
- Identify sales opportunities through weekly business reviews by métier and track deliveries and special orders.
- Manage CRM standards and follow up to maximize client capture and data quality.
- Monitor scheduling, E-time, time and attendance, and maintain accurate vacation and payroll records.
- Organize seasonal trainings, conduct touch-base meetings and participate in performance evaluations.
- Assist with recruiting, interviewing and maintaining a candidate database; make client decisions and run the store during senior leadership absences.
- Support inventory, MOS and sell-through management to meet profitability and stock level targets.
Requirements
- 4+ years of retail management experience; luxury retail experience preferred.
- Proficiency with Excel, Word, Cegid and E-time; ability to learn POS and payroll systems and troubleshoot.
- Ability to interpret sales data and translate it into actionable business recommendations.
- Clear written and verbal communication skills and ability to coach staff effectively.
- Ability to lift 0-25 lbs. and flexible availability to meet business needs.
