Summary
The Assistant Manager partners with the Floor Director to support all aspects of the Madison flagship Maison, driving sales, client development, and exceptional service in a fast-paced luxury retail environment. The role includes supervising the sales team, coaching staff, and stepping into senior leadership duties as needed to ensure store performance and client satisfaction.
Responsibilities
- Supervise, coach, train, and assist sales staff to achieve individual and store sales objectives.
- Maintain active management presence on the sales floor to model exceptional service and uphold brand standards.
- Identify sales opportunities through weekly business reviews by métier and track deliveries and special orders.
- Contribute to and conduct touch-base meetings and annual performance evaluations with senior leadership.
- Communicate and enforce CRM standards and ensure associate compliance to maximize client capture and data quality.
- Manage scheduling, monitor E-time, and keep accurate records of vacation, time, and attendance in coordination with HR.
- Organize seasonal trainings, share product updates, and ensure integration of key métier knowledge at point of sale.
- Assist in recruiting, interviewing, and maintaining a candidate database for store openings.
- Make critical client and operational decisions and run the business in the absence of senior leaders; responsible for meeting sales goals and inventory parameters.
Requirements
- 4+ years of retail management experience; luxury retail experience preferred.
- Proficiency with Excel, Word, Cegid, and E-time; ability to learn POS and payroll systems and troubleshoot.
- Ability to interpret sales data and translate insights into business recommendations.
- Strong written and verbal communication skills.
- Ability to lift up to 25 lbs without assistance.
- Flexible availability to meet business needs.
