Summary
The Assistant Manager supports the Managing Director and Floor Director in running all aspects of the boutique to drive sales, client development, staff coaching, and operational compliance in a fast paced luxury retail environment.
Responsibilities
- Supervise and coach sales staff to achieve sales objectives.
- Demonstrate management presence on the sales floor and model exceptional service.
- Identify sales opportunities and track delivery and special orders by métier.
- Conduct touch base meetings and contribute to performance evaluations.
- Manage CRM standards and follow up to maximize client capture and data quality.
- Communicate and enforce store policy and procedures for team compliance.
- Monitor scheduling, time and attendance and maintain vacation records with HR.
- Organize seasonal trainings and product updates to integrate into point of sale conversations.
- Assist in recruiting and interviewing to maintain candidate database and fill open positions.
Requirements
- Minimum 4 years of retail management experience; luxury experience preferred.
- Proficiency with Excel, Word, Cegid and E time.
- Ability to learn merchandise, POS and payroll systems and troubleshoot effectively.
- Ability to interpret sales data and make business recommendations.
- Clear written and verbal communication skills.
- Ability to lift 0-25 lbs without assistance.
- Flexible availability to meet business needs.
