SummaryAs an Assistant Personal Shopper at NET-A-PORTER in New York, you will play a crucial role in supporting the Personal Shopping team by resolving order issues, managing administration tasks, and assisting with customer engagement. You will be part of a dynamic team that is dedicated to delivering exceptional customer service and enhancing the shopping experience for our clients.
Responsibilities- Resolve daily order issues, returns, and stock discrepancies.
- Liaise with relevant departments to resolve issues promptly and follow up until completion.
- Manage administration for designated Personal Shoppers.
- Escalate complaints to the Personal Shopping Assistant Manager.
- Support Personal Shoppers in closing sales and creating dedicated emails for customers.
- Outline service benefits to unengaged customers and ensure follow-up communication.
- Create customer profiles to offer the right product.
- Conduct ad-hoc stock searches and check stock levels of key products.
- Assist with stock requests for internal and external customer appointments.
- Organize and check stock for consignment deliveries to key customers.
- Assist with event setup, participation, and takedown.
- Process orders, pre-orders, and reservations of products as needed.
- Maintain customer list administration.
Requirements- Previous experience in a luxury sales and customer-facing environment is preferable.
- Passion for delivering exceptional customer service.
- Flexible, positive, and a keen team player.
- Strong interest in fashion.
- Exceptional communication skills, both written and oral.
- Computer literacy with experience in Microsoft Office and CRM systems.
- Understanding of brand and proficiency in In-design.
- Ability to build positive and influential internal relationships with other teams.
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