Assistant Personal Shopping

As an Assistant in Personal Shopping, you will provide essential partnership and administrative support to the Personal Shopper at Holt Renfrew. You will play a key role in maintaining superior customer service and ensuring the smooth operation of the Personal Shopping department.

• Schedule all appointments and maintain the calendar of the Personal Shopper.
• Review and handle all correspondence, including drafting and producing official client invitations.
• Communicate on behalf of the Personal Shopper via telephone or email, ensuring professional and timely follow-up.
• Maintain client profiles and information, tracking and interpreting data for accuracy.
• Prepare and coordinate materials and merchandise for client appointments, ensuring standards are maintained.
• Coordinate alterations, product transfers, and other services as required.
• Maintain merchandising standards in the Personal Shopping Suites and on the selling floor.
• Ensure compliance with privacy policies, regulations, and cyber security measures.

• High School diploma.
• Previous retail experience preferred.
• Advanced proficiency in MS Word, Excel, PowerPoint, Outlook, and Internet.
• Fully bilingual in French and English.