Assistant Personal Shopping

The Assistant, Personal Shopping at Holt Renfrew provides essential partnership and administrative support to the Personal Shopper, ensuring a seamless and luxurious shopping experience for clients. This role involves managing appointments, handling correspondence, and maintaining client profiles with precision and care.

• Schedule all appointments and maintain the calendar of the Personal Shopper.
• Review and handle all correspondence, including drafting and producing official client invitations.
• Communicate on behalf of the Personal Shopper via telephone or email, ensuring superior customer service and timely follow-up.
• Maintain Personal Shopper client profiles and track data to ensure accuracy.
• Prepare and coordinate materials and merchandise for client appointments, maintaining high standards.
• Coordinate alterations, product transfers, and other services as required.
• Maintain merchandising standards in the Personal Shopping Suites and on the selling floor.
• Ensure the suites meet all Store Readiness requirements, including maintenance and housekeeping.
• Reduce or eliminate loss through effective loss prevention strategies.
• Attend PK sessions to become an expert in the field.
• Comply with all Health & Safety policies and requirements.

• High School diploma required.
• Previous retail experience preferred.
• Advanced proficiency in MS Word, Excel, PowerPoint, Outlook, and Internet.
• Fluency in English; a second language is an asset.